No Longer Accepting Phone Payments
Starting Jan. 1, City of Elkins will no longer accept phone payments for any city bills or services, including utility bills, building permits, business licenses, special trash pickups, etc. This change has been strongly recommended by the West Virginia State Auditor as a best practice to further reduce the risk of identity theft and fraud.
Online Payments
During the first half of 2023, City of Elkins will deploy a new online payments platform that can be used for all city bills and services. We will announce this new service as soon as it is available.
In the meantime, utility bills and municipal court fees and fines may still be paid online. Find links on this page.
Phone Payments for Utility Bills
In addition to paying utility bills online, utility customers have the option to make payments by phone using the automated phone payment system provided by Payment Service Network (PSN), the company that runs our online utility bill payment platform.
The number for the PSN automated phone payment system is 877-885-7968.
If you experience difficulty with PSN’s system, please contact PSN customer support at 866-917-7368.
City Hall News: May 18-22, 2020
Elkins, W. Va., May 16, 2020: Elkins City Hall reopens to the public during normal business hours (8 a.m.-4:30 p.m.) starting Monday, May 18. However, the public is asked to continue to use low-contact methods for interacting with city staff, including asking […]
Read MoreCity Hall News: November 28, 2020
Elkins, W. Va., November 28, 2020: At 9 a.m. on Thursday, the mayor’s ad hoc Committee on Boards and Commissions continues its consideration of proposed appointments and reappointments to the city’s various boards and commissions. Anyone interested in filling one of these […]
Read MoreElkins Announces New GIS Department
Elkins, W. Va., March 31, 2021: The establishment of a new department within the Elkins city government will enable City of Elkins to take even better advantage of modern digital tools and techniques for analyzing and presenting important data. Ben Martin, formerly […]
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