No Longer Accepting Phone Payments
Starting Jan. 1, City of Elkins will no longer accept phone payments for any city bills or services, including utility bills, building permits, business licenses, special trash pickups, etc. This change has been strongly recommended by the West Virginia State Auditor as a best practice to further reduce the risk of identity theft and fraud.
Online Payments
During the first half of 2023, City of Elkins will deploy a new online payments platform that can be used for all city bills and services. We will announce this new service as soon as it is available.
In the meantime, utility bills and municipal court fees and fines may still be paid online. Find links on this page.
Phone Payments for Utility Bills
In addition to paying utility bills online, utility customers have the option to make payments by phone using the automated phone payment system provided by Payment Service Network (PSN), the company that runs our online utility bill payment platform.
The number for the PSN automated phone payment system is 877-885-7968.
If you experience difficulty with PSN’s system, please contact PSN customer support at 866-917-7368.
City Hall News: Week of March 21, 2022
Meeting this week are the Elkins Sanitary Board, the Elkins Water Board, and the Elkins Common Council. Utility bills are due Monday. The Sanitary Board meets Monday at 2 p.m., its new regular meeting time on third Mondays. On its agenda are […]
Read MoreHydrant Flushing Starts Monday
Starting Monday, Elkins Water Board employees will be opening fire hydrants to flush out city water lines. During this time, it will be normal to see unattended fire hydrants spraying water under pressure. Customers may experience temporary discoloration that should clear up […]
Read MoreEPD Advice for Halloween Safety
EPD Chief Travis Bennett offers the following safety tips for safe trick-or-treating this Halloween. In Elkins, by longstanding council resolution, trick-or-treating is observed every year on Halloween (Oct. 31), 6:30-8 p.m. Halloween is a fun holiday but it does pose a few […]
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