No Longer Accepting Phone Payments
Starting Jan. 1, City of Elkins will no longer accept phone payments for any city bills or services, including utility bills, building permits, business licenses, special trash pickups, etc. This change has been strongly recommended by the West Virginia State Auditor as a best practice to further reduce the risk of identity theft and fraud.
Online Payments
During the first half of 2023, City of Elkins will deploy a new online payments platform that can be used for all city bills and services. We will announce this new service as soon as it is available.
In the meantime, utility bills and municipal court fees and fines may still be paid online. Find links on this page.
Phone Payments for Utility Bills
In addition to paying utility bills online, utility customers have the option to make payments by phone using the automated phone payment system provided by Payment Service Network (PSN), the company that runs our online utility bill payment platform.
The number for the PSN automated phone payment system is 877-885-7968.
If you experience difficulty with PSN’s system, please contact PSN customer support at 866-917-7368.
Boil-Water Advisory Lifted
May 22, 2020 1425 Lab tests found no contamination from Tuesday’s water-main break. The boil-water advisory has been lifted, effective immediately.
Read MoreCity Hall News: Week of March 1, 2021
Elkins, W. Va., February 27, 2021: Election day is Tuesday. The Finance Committee meets Monday, and Council meets Thursday. The regularly scheduled meeting of council’s Economic Growth and Development Committee is canceled. On Monday at 10 a.m., the Finance Committee meets in […]
Read MoreCity Hall News: March 23-27, 2020
In response to the nationwide coronavirus (COVID-19) pandemic, Mayor Van Broughton declared a citywide state of emergency last Tuesday, following similar declarations by the president and the governor of West Virginia. The Randolph County Commission declared a countywide state of emergency Thursday.
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